HOME AND COMMUNITY BASED SERVICES

SERVICE QUALITY STANDARDS

    The Home and Community Based Services department encompasses the agency’s Quality Assurance, Public Guardianship, Older Americans Act, National Family Caregiver Support, OPTIONS for Community Living, and the Tennessee Statewide Medicaid Waiver programs. We believe in doing all that we can to help maintain independence and dignity in the lives of the older adults and adults with disabilities we serve. 

These standards are………………………..

 Responsiveness

All non emergency calls from consumers and/or providers will be returned within 24 hours.

Accountability

Reassessments for active consumers will be conducted as required and referenced in Tennessee Commission on Aging and Disability’s policy manual (unless otherwise stated with a progress note in the consumer’s file)

Efficiency

After determining that a consumer is ineligible for service(s), within one working day the Service Coordinator will notify the consumer and/or provider(s), in writing, about the termination and the effective date.

Knowledge

Qualified staff conducts assessments and links the consumers to the appropriate service(s), as well as other community resources.

Quality-Driven

HCBS utilizes a peer review process to identify best practices and any possible inaccuracies for which we take immediate action to correct. In addition, our team participates in up-to-date trainings/in-services.