Who to Call List...

Executive Director- Dora Ivey
divey@agingcommission.org

• Community Relations
• Strategic Planning
• Consumer Issues
• Policy/Legislative Issues
• Media Relations
• Supervision of Directors & Managers

Executive Assistant- Martha Higgins                         
mhiggins@agingcommission.org

• Correspondence with Executive Director (ED)
• Support for Board and Advisory Council
• Schedule the conference rooms

Chief Operating Officer - Gloria Lynch Collins             
glynch@agingcommission.org

• HCBS Issues (Options, OAA, and Family Caregiver Programs) 
• Operations Issues
• Oversight of Medicaid Waiver Program

Chief Development Officer- Kathryn Coulter
kcoulter@agingcommission.org     

• Information & Assistance Issues
• Mayor’s Office on Aging
• SHIP Issues
• Legislative Issues
• Revenue Generation
• Volunteer Issues
• Marketing/Brochures, etc.

Chief Financial Officer- Kathy Williams
kwilliams@agingcommission.org

• Contract Issues
• Fiscal Issues
• Internal Human Resources Issues
• Provider Relations
• Budget Questions

Accountant- Linda King 
lking@agingcommission.org           

• HCBS-Billing/Invoices (OAA, FCG, Options)
• HCBS- Payment Issues
• Options Cost Share

Budget Analyst- Cinder Jones
cjones@agingcommission.org

• Medicaid Waiver- Billing/Invoices
• Medicaid Waiver- Payment Issues
• Cost Reimbursement- Payment Issues

Lead MIS/IT Support Specialist- Chan Park
cpark@agingcommission.org

• SAMS2K Issues
• Data Entry/Database Issues
• Technical Support
• Website

Public Guardianship Manager- Peggy Dobbins
pdobbins@agingcommission.org

• All Public Guardianship Issues

Medicaid Waiver Program Manager- Pamela Dotson
pdotson@agingcommission.org

• Medicaid Waiver Issues/Concerns

Medicaid Waiver Quality Assurance Specialist, Jennifer Lowe
jennifer.lowe@agingcommission.org

• Medicaid Waiver Quality Assurance
• Medicaid Waiver Provider Recruitment
• Medicaid Waiver Provider Monitoring
• Medicaid Waiver Complaints/Incidents/Missed Visits

Quality Assurance Specialist- Anitra Rogers
arogers@agingcommission.org

• HCBS Quality Assurance and Service Delivery Issues
• HCBS Complaints/ Incidents/Missed Visits
• Consumer satisfaction
• HCBS Provider Monitoring

Program Development Grants Specialist – Elaine Graf
egraf@agingcommission.org

• Program Issues/Program Needs
• Program Development
• HCBS Provider Recruitment
• Request for Proposals (RFPs)
• Area Plan

Community Outreach Coordinator – Larry Turner
lturner@agingcommission.org

• Speaks to community groups about agency services and advocacy issues
• Represents agency at community education events and health fairs
• Edits Senior Information Handbook

Information and Assistance Senior Information Line  – Laura Pounder, Precilla Bobo, Vicki Green
lpounder@agingcommission.org, pbobo@agingcommission.org, vgreen@agingcommission.org

• Provides information about Aging Commission and other community resources to callers
• Screens for in-home services provided through the Aging Commission

 Medicare Waiver Screening Specialist – Annette Matthews
amatthews@agingcommission.org

• Screens for in-home services provided through the Home and Community Based Elderly and Disabled Waiver

Retired and Senior Volunteer Program Project Director – Joanne Lowe
jlowe@agingcommission.org

• Recruits volunteers age 55 and older to serve at a wide variety of stations throughout the community
• Recruits volunteer stations that provide purposeful activity for program volunteers, allowing them to use their skills and experience in service to the community

Shelby County Mayor's Office on Aging– Bessie Christian
bchristian@agingcommission.org

• Processes Wheel Tax Rebate applications
• Assists with administration of the Fans for Seniors Program

State Health Insurance Program (SHIP) Coordinator – Vickie Thompson
vthompson@agingcommission.org

• Responds to consumer requests for assistance with Medicare questions and problems
• Provides information about Medicaid, Medicare supplement policies and long term care insurance
• Speaks to community organizations about Medicare benefits, especially Medicare Part D

State Health Insurance Program (SHIP) Volunteer Coordinator  – Malinda Walls
mwalls@agingcommission.org

• Recruits volunteers to assist with Low-Income Subsidy and Medicare Part D enrollment, particulary in underserved areas
• Recruits sites to serve as volunteer stations