Who to Call List...
Executive Assistant-
Martha Higgins
- Meetings with Executive Director (ED)
- Messages for the ED
- Schedule the conference rooms
Interim - Executive Director-
Dottie Jones
- Consumer Complaints
- Strategic Planning
- Urgent Operations Issues
- Policy/Legislative Issues
- Media Relations
- Unresolved issues with Directors & Managers
Chief Operating Officer -
Gloria Lynch
- HCBS Issues
- Medicaid Waiver Issues
- Operations Issues
- HCBS (Medicaid Waiver, Options, OAA, and Family Caregiver Programs)
Chief Financial Officer
- Kathy Williams
- Contract Issues
- Internal Human Resources Issues
- Provider Relations
- Budget Questions
Accountant-
Geraldine Black
- HCBS-Billing/Invoices (OAA, FCG, Options)
- HCBS- Payment Issues
- Public Guardianship-Billing/Payment Issues
Budget Analyst- Cinder Jones
- Medicaid Waiver- Billing/Invoices
- Medicaid Waiver- Payment Issues
- Cost Reimbursement- Payment Issues
Lead MIS/IT Support Specialist- Chan Park
- SAMS2K Issues
- Data Entry/Database Issues
- Technical Support
- Website
Chief Development Officer-
Kathryn Coulter
- Information & Assistance Issues
- Mayor’s Office on Aging
- SHIP Issues
- Legislative Issues
- Customer Service
- Revenue Generation
- Volunteer Issues
- Marketing/Brochures,etc.
Public Guardianship Manager-
Peggy Dobbins
- All Public Guardianship Issues
Quality Assurance- Anitra Rogers
- Quality Assurance and Monitoring Issues/Service Delivery
- Program Issues/Program Needs