Who to Call List...

Executive Assistant- Martha Higgins

• Meetings with Executive Director (ED)
• Messages for the ED
• Schedule the conference rooms

Interim - Executive Director- Dottie Jones

• Consumer Complaints
• Strategic Planning
• Urgent Operations Issues
• Policy/Legislative Issues
• Media Relations
• Unresolved issues with Directors & Managers

Chief Operating Officer - Gloria Lynch

• HCBS Issues
• Medicaid Waiver Issues
• Operations Issues
• HCBS (Medicaid Waiver, Options, OAA, and Family Caregiver Programs)

Chief Financial Officer- Kathy Williams

• Contract Issues
• Internal Human Resources Issues
• Provider Relations
• Budget Questions

Accountant- Geraldine Black

• HCBS-Billing/Invoices (OAA, FCG, Options)
• HCBS- Payment Issues
• Public Guardianship-Billing/Payment Issues

Budget Analyst- Cinder Jones

• Medicaid Waiver- Billing/Invoices
• Medicaid Waiver- Payment Issues
• Cost Reimbursement- Payment Issues

Lead MIS/IT Support Specialist- Chan Park

• SAMS2K Issues
• Data Entry/Database Issues
• Technical Support
• Website

Chief Development Officer- Kathryn Coulter

• Information & Assistance Issues
• Mayor’s Office on Aging
• SHIP Issues
• Legislative Issues
• Customer Service
• Revenue Generation
• Volunteer Issues
• Marketing/Brochures,etc.

Public Guardianship Manager- Peggy Dobbins

• All Public Guardianship Issues

Quality Assurance- Anitra Rogers

• Quality Assurance and Monitoring Issues/Service Delivery
• Program Issues/Program Needs